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Soft skills encompass good written and verbal communication skills; the capacity to empathize with others; the ability to collaborate and negotiate; and the willingness to solve problems and resolve conflicts.

Sometimes called people skills or interpersonal skills, soft skills also include situational awareness. This means one has the ability to read a situation as it unfolds, consider the appropriate ways to respond and select the responses that will yield the best result for all involved.

Another particular soft skill is adaptability, which is the ability to work in various situations equally well and to move from one circumstance to another without becoming frustrated or incapable of delivering on assigned tasks.

The ability to be diplomatic and respectful even when there are disagreements or conflicts is also a key soft skill. This ability means one can maintain a professional tone and demeanor even when frustrated; it means not rubbing people the wrong way.


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